Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

Some items in our store may be offered as a subscription, pre-order, or through a payment plan. This policy outlines how each type of purchase works and how you can manage or cancel your order.

SUBSCRIPTIONS

(e.g., The Stitch Collective Monthly Embroidery Club)

  • When you purchase a subscription, you are enrolling in a recurring membership that renews automatically on the schedule selected (monthly or annually).

  • Your payment details will be stored securely and charged automatically unless you cancel 3 business days in advance.

  • You may cancel your subscription at any time. We ask for 3 business days' notice to process your request. Upon cancellation, access to all membership content, resources, bonuses, and commercial licenses will end immediately.

  • Subscription payments are non-refundable, even if you cancel partway through a billing cycle.

  • You can manage or cancel your subscription by contacting us at jessy@littlehooligansembroidery.com.

PRE-ORDERS

(e.g., printed patterns, product launches, or upcoming kits)

  • Pre-orders reserve your purchase of an item not yet in stock or officially released.

  • We may charge a deposit, full payment, or store your payment information for later processing depending on the offer.

  • Once the product becomes available, your order will be fulfilled, and any outstanding payment will be charged automatically.

  • Pre-orders are non-refundable, as your purchase reserves inventory or production allocation.

PAYMENT PLANS

(e.g., Hobby to Hustle course or other digital products)

  • Select courses and digital products may offer payment plans to spread the cost over multiple payments.

  • By selecting a payment plan, you agree to complete all scheduled payments in full—even if you no longer use or access the product.

  • Access to courses, memberships, and digital content will be suspended if a payment fails and will remain suspended until the issue is resolved.

  • Payment plans are non-cancelable and non-refundable once initiated, unless otherwise stated in writing.

  • If payments are not completed, we reserve the right to pursue collection of the remaining balance.

If you have any questions about managing your purchases, modifying your subscription, or making a payment update, please email us at:
📧 jessy@littlehooligansembroidery.com